Order has not been shipped yet: If the order or the item(s) that you want to cancel have not been shipped yet, you can request for order cancellation through our helpline number, please state our order Id,
Contact us @ +91 90 57 666 555 via WhatsApp or Call between Mon-sat, 10:00 AM-6:00 PM
The order will be canceled, and the money will be refunded to you within 24-48 business hours after the cancellation request is duly processed by us.
- Order Shipped: Once an order is shipped it can not be canceled. You get a notification and tracking Id when the order is shipped from our side.
- Order was damaged when received: we take utmost care while packing the product so it reaches you in perfect condition. However, if you receive a damaged product, you need to notify us on the same day of delivery. we would be happier to replace or cancel the order, you need to notify us through login to the Allure Cosmetics account and choose return/replace with the appropriate reason and you can even upload photos of the same. our customer care executive will commence the process within 24 working hours.
- Incorrect Item Received: We take pride in the lowest wrong delivery but by any chance, you receive an incorrect product other than what you have placed the order for, we would be happier to replace or cancel the order, you need to notify through login to the Allure Cosmetics account and choose return/replace with appropriate reason and you can even upload photos of the same. our customer care executive will commence the process within 24 working hours.
- Do not like or want the product: We are not responsible for change of mind, any return or cancellation pertaining to the choice of the product would not be entertained once you receive the product.
- Unauthentic or Duplicate Product: We at Allure Cosmetics source all our products directly from the brands and sell 100% authentic & genuine products. Any request stating the product to be fake or duplicate would not be entertained, if you doubt our authenticity please think before you buy.
If you have any questions on how to return the product.
Contact us @ +91 90 57 666 555 via whatsapp or Call between Mon-sat, 10:00 AM-6:00 PM